DO YOU HAVE GAMES AVAILABLE ON A DAY AND AT THE TIME I WANT?
Our availability for each game is shown live on the tickets section of our website, here. If it says ‘Call for Availability’ it means we need to check we can arrange staffing for your booking so please call on 01256 322111
ARE THE GAMES SUITABLE FOR YOUNGER PLAYERS? DO YOU DO BIRTHDAYS?
Our games are built for teens upwards, but younger players are welcome – and love them! For players 8-13 years old we just ask an adult accompanies them. With at least 5 children the adult goes in free. For players under 10, please call us on 01256 322111 so we can chat about how it can work.
We now offer fantastic birthday party packages for children ages 6+. Check the details here
I'M LOOKING TO ORGANISE AN EVENT FOR A LARGER TEAM - WHAT CAN YOU DO?
All our branches are able to host larger groups. For groups of around 12 players we have at least one pair of identical games at each branch where you can race each other! For larger groups, please see our Team Events section here.
THERE ARE ONLY TWO OF US. CAN WE PLAY ONE OF YOUR GAMES?
You are welcome to play any of our games as a two, though they are tricky that way! If you do book as a two, please just make sure you use the Gamesmaster as your third player for extra clues if you get a bit stuck 🙂
HOW MANY OF US CAN PLAY IN ONE GAME AT A TIME?
Our games vary in size, with games from 2 to 7 players. The specific capacity for each game can be found on our tickets pages. We have pairs of identical games for larger groups, to split up and race each other !
WHICH ROOM IS BEST FOR US? THE MOST FUN? THE MOST/LEAST DIFFICULT?
There is a difficulty rating for each game on the tickets page. There are no easy games – the best for beginners would be a 3 difficulty rating.
DO YOU OFFER A DISCOUNT FOR BLUE LIGHT SERVICES OR THE MILITARY?
We offer 10% off the price for Blue Light services (NHS10) and the Military (MIL10).
CAN I PAY A DEPOSIT TO SECURE A BOOKING?
You can pay a deposit of 3 players to hold a room, and then pay the rest before the day for two or more games, or on the day for a single game
ARE GAMES ACCESSIBLE FOR THE DISABLED, THOSE WITH SPECIFIC NEEDS, OR FOR ASSISTANCE DOGS?
Most games at our Portsmouth and Croydon sites are wheelchair accessible, and we are often able to adjust the lighting, sound, and clues depending on a teams specific needs. Please call us on 01256 322111 to discuss your specific needs.
HOW MUCH DOES IT COST TO PLAY?
It costs an average of £20 per person to play. Hiring a whole game for just two people is more per person than, say, a 6 player game would be. Costs for each game can be seen when selecting the room in our Tickets section.
CAN I CHANGE OR CANCEL MY BOOKING?
Should circumstances change we are happy to move any booking once, with some notice. We arent able to make any changes to events on the day itself. Once you make a booking with us, in line with our T’s and C’s, you aren’t able to then cancel the booking.
CAN I BRING A BABY OR TODDLER?
That’s no problem at all. You can carry a baby in a sling, or indeed bring a carrier in to many of the games. Toddlers can be tricky (as the games arent toddler-proofed) but please give us a call on 01256 322111 to discuss the best options.
YOU HAVE TWO GAMES NAMED THE SAME, ARE THEY IDENTICAL? CAN WE GO HEAD-TO-HEAD?
We have at least one pair of identical games at every location, where you can ‘race’ head-to-head.
DO YOU OFFER A DISCOUNT FOR BOOKING MULTIPLE GAMES?
This will depend on the day, number of games, and times but please give us a call on 01256 322111 to discuss.
WILL WE HAVE OTHER PEOPLE IN THE GAME WITH US?
No, once you book a game its just for you.
WE POSPONED OUR BOOKING DURING LOCKDOWN. CAN WE REBOOK?
If you had to postpone a game due to covid, please just email us at enquiries@excitingescapes.co.uk with detail of the old booking and the date/time you want to rebook and we will move it and send you a confirmation its done.
I HAVEN'T RECEIVED MY CONFIRMATION EMAIL?
These emails go out automatically. Please check your spam folder and, if its not there, email us at enquiries@excitingescapes.co.uk and we will get one resent
HOW LONG WILL IT TAKE TO PLAY THE GAME?
We suggest to allow 90 minute, with 10-15 minutes before the game for the brief, up to 60 minutes in the experience, then 10-15 minutes at the end for a debrief and free team photo.
WHERE CAN I PARK?
There is ample parking within a minute or two of each of our locations. See the specific branch page of the website for details.
I HAVEN'T RECEIVED MY TEAM PHOTO YET?
Please check your spam folder, but if not there drop us a quick email at enquiries@excitingescapes.co.uk and we will track it down.